Refund Policy at FernLightPark
At FernLightPark, we take pride in our delicious pizza and strive to deliver the best experience to our customers. Our Refund Policy is created to ensure your satisfaction with the service and products you receive from our bustling pizzeria located at Pizzeria Via Napoli, Rome, Italy, 00184.
Cancellation and Refund
If you need to cancel your order, please do so within 10 minutes of placing the order by contacting us at +39 06 1234 5678 or through our website fernlightpark.sbs. In the case of timely cancellation, we will refund the full amount back to the original payment method used during the purchase. Refunds typically take 5-10 business days to be processed.
Quality Concerns
We stand behind the quality of our pizza and other menu items. However, if you are unsatisfied with your order due to quality issues such as undercooked dough, incorrect toppings, or any factor that does not meet our standards, please contact us within 2 hours of receipt. To process your refund, we request that you provide:
- A brief explanation of the issue.
- A picture of the pizza, if the complaint is about the product's condition.
- The order number.
Once your request is reviewed and the issue is validated by our team, we will offer you a choice between a full refund to your original payment method in € or a replacement order at no additional cost. Refunds may take 5-10 business days to be reflected in your account.
Wrong Order
In the rare event that you receive an order different from what you originally purchased, please notify us immediately at +39 06 1234 5678 or through our website fernlightpark.sbs. Once we verify the mix-up, we will arrange for the correct order to be delivered to you at no extra charge or provide a refund if you prefer.
Non-Refundable Items
Please note that certain items are non-refundable. These include:
- Custom-made orders specifically tailored to personal preferences that differ from our standard menu offerings.
- Beverages, such as juices and lemonades, that have been opened or partially consumed.
Refunds for Catering and Large Events
For catering and large events, we require a 48-hour notice for cancellations to be eligible for a refund. If cancellation occurs with less than 48 hours' notice, we may withhold a portion of the payment to cover the costs incurred in preparation. The exact amount will depend on the size and specifics of the order.
Contact Us
We are committed to ensuring a positive experience for all our valued customers. If you have any questions or concerns regarding your order, our Refund Policy, or need assistance, please do not hesitate to contact us at +39 06 1234 5678 or visit our website at fernlightpark.sbs. Our dedicated team is always here to help!
Last updated on April 7, 2023